Customer Service Assistant

Wehelp companies recover from missed messages, overflowing inboxes, angry customers, abandoned leads, and support backlogs with fast, human customer service coverage.

Harvest Advertising Inc. is looking for a friendly and dependable Customer Service Assistant to support daily customer service activities, answer routine questions, and help customers access accurate information about company services. This entry-level opportunity is suitable for someone who enjoys helping others and is eager to develop professional communication and problem-solving skills.

• Assist customers with general inquiries and routine service requests.
• Provide clear and accurate information about company services and offerings.
• Listen to customer questions and help identify appropriate next steps.
• Direct complex requests to the appropriate team member.
• Maintain organized records of customer interactions and follow-up needs.
• Communicate with colleagues to help ensure customer requests are addressed promptly.
• Help identify recurring customer concerns and share feedback with the team.
• Support daily service activities and administrative tasks as assigned.
• Maintain a courteous, patient, and professional approach in every interaction.

• Strong communication and active listening skills.
• Customer-focused attitude and willingness to assist others.
• Good organizational skills and attention to detail.
• Ability to follow instructions and manage routine responsibilities.
• Positive attitude, reliability, and a willingness to learn.
• Ability to work effectively in a team environment.
• Previous customer service experience is helpful but not required.

• Training and guidance to support success in the role.
• Opportunities to develop communication and customer service skills.
• Supportive and collaborative workplace.
• Opportunities for professional development and career advancement.