Customer Service Representative; CSR

Customer Service Representative

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we are dedicated to helping businesses like yours thrive in an ever-evolving world.

We are searching for a dedicated and customer-focused Customer Service Representative (CSR) to join our Cincinnati, OH team. This role involves assisting customers, handling inquiries, and ensuring a high level of service through clear communication and efficient problem resolution.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and in-person interactions.
• Resolve customer concerns professionally and efficiently.
• Maintain detailed and accurate customer records and documentation.
• Follow established procedures to ensure consistent service quality.
• Coordinate with internal departments to address customer needs.
• Support administrative and service-related tasks as required.

Qualifications:

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Patient, reliable, and solution-oriented mindset.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer and data entry skills.

Benefits:

• Competitive starting pay with opportunities for bonuses
• Comprehensive training and growth opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative team culture