Business Service Center Advocate

Do you enjoy helping people, solving problems, and making a difference in customers’ everyday experiences? Are you seeking an opportunity to grow your career in the banking industry while developing valuable skills in business and treasury‑management services?

We are seeking a motivated, customer‑focused Business Service Center Advocate to join a team dedicated to delivering excellent customer service. This role offers the chance to support business clients, collaborate with internal banking partners, and gain hands‑on experience with a wide range of financial products and services.

If you are a strong communicator who enjoys troubleshooting, learning new systems, and providing exceptional service, this position could be the perfect next step in your career.

Key Responsibilities

• Serve as a trusted resource: Respond to inquiries from business clients, Treasury Management clients, and internal banking partners about bank products and services.
• Deliver exceptional customer service: Handle incoming calls, answer questions, resolve concerns, and educate clients on system capabilities, creating a positive customer experience.
• Apply problem‑solving skills: Research accounts, troubleshoot issues of varying complexity, and use available resources to provide timely, effective solutions.
• Take ownership: Manage customer issues from start to finish, ensuring concerns are addressed and follow‑up is completed.
• Support business‑banking solutions: Assist with Treasury Management products and services, including Commercial Online Banking, Lock Box Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination.
• Stay informed: Keep up‑to‑date with department products, services, policies, and procedures to provide accurate and reliable support.
• Recognize when to collaborate: Escalate requests that require additional expertise or assistance in line with department guidelines.
• Contribute to team success: Perform additional support functions assigned by leadership and work independently to help achieve departmental goals.

Requirements

• Demonstrated strong customer‑service and communication skills, with the ability to interact professionally with business clients and internal team members.
• Proficiency with basic computer applications, including Microsoft Word and Excel.
• Strong problem‑solving abilities and experience researching account information to resolve customer concerns.
Ability to quickly learn banking products, services, systems, policies, and procedures.
• Self‑motivated and dependable, capable of working independently and taking ownership of assigned responsibilities.
• Excellent organizational skills with keen attention to detail.
• A customer‑first mindset and a commitment to delivering exceptional service.
• Ability to manage incoming calls and prioritize tasks in a fast‑paced environment.

• Customer Service: 1–3 years of experience (required).
• Deposit Operations or Cash Management: 1–3 years of experience (preferred).
• Education: Bachelor’s degree (preferred) as an alternative to Deposit Operations or Cash Management experience.
• Banking: Prior banking experience (preferred).
• Administrative: Clerical or data entry experience (preferred).

• Competitive compensation: $19.50 per hour.
• Valuable industry experience: Gain knowledge of banking operations, Treasury Management, and business financial services.
• Career development: Strengthen customer‑service, technical troubleshooting, and problem‑solving skills.
• Meaningful customer interactions: Assist business clients in navigating banking products and resolving key…