Lead Disguise Operator

Join to apply for the Lead Disguise Operator role at Crossroads Church (Cincinnati, OH).

Crossroads Church is a growing multi‑site, interdenominational church. Our sites are currently located in Ohio and Kentucky, with plans to expand to additional cities. We also have an online presence that serves thousands of people who aren’t located near one of our physical sites. We believe the story of Jesus’ redemption is the greatest story ever told, and that’s why we embrace creativity, adventure, authenticity, and tenacity to share this story with the world.

Our desire is to model our staff and church community after the church in Revelation, where people of all nations, tribes, and tongues are worshiping and working together. We’re not there yet, but it’s what we’re working toward with every hire and every person who walks through our doors.

The Lead Disguise Operator ensures flawless playback and execution of immersive visual content that enhances the weekend experience king under the guidance of the Wonder wall Executive Producer and in close collaboration with the Disguise Programmer, Realtime Designers, and the broader Experience Team, this role is central to delivering seamless, high‑quality video and real‑time interactive content on a large LED volume, as well as AR/XR projects.

This position also provides leadership and direction to a team of Disguise Operators, ensuring operational excellence and consistency across all services and sites. The ideal candidate has 5+ years of proven experience operating Disguise media servers in live events, theatre, broadcast, or installations. This is a highly technical, detail‑oriented role suited for someone who thrives under pressure and is passionate about precision in execution.

You’ll be part of a forward‑thinking team building the future of storytelling in the church.

• Operate Disguise media servers during weekend services, rehearsals, asset reviews, virtual production, and special events.
• Receive validated timelines from the Disguise Programmer and ensure flawless playback and cue execution.
• Manage show timelines, cues, and transitions with precision and consistency.
• Monitor media server performance in real time, quickly identifying and resolving playback issues.
• Maintain consistent file structure, content organization, and system readiness.
• Collaborate with production staff, designers, and technical directors to align visual playback with overall show flow.
• Integrate playback with lighting, sound, and automation systems using timecode, OSC, MIDI, and other protocols.
• Lead, train and support other Disguise Operators to ensure consistent execution across all services and sites.
• Provide on‑site and/or remote operational support for productions using Disguise.
• Stay current with Disguise software, hardware, and best practices to continually improve show reliability and workflow efficiency.

• 5+ years of proven experience operating Disguise media servers in live events, theatre, concerts, broadcast, or themed entertainment.
• Proficiency with Disguise Designer software and hardware for playback operations.
• Strong understanding of video playback workflows for LED and projection.
• Familiarity with networking (IP, Dante, SMPTE timecode, OSC, Art‑Net/sACN).
• Excellent troubleshooting ability and calmness under pressure.
• Strong organizational, communication, and collaboration skills.
• Ability to interpret timelines, cue sheets, and system documentation.
• Self‑motivated and effective both independently and within a live show team.

• Experience working with Perforce or other version control systems.
• Familiarity with lighting consoles and show control systems (e.g., Grand
  
  MA, ETC).
• Basic understanding of real‑time rendering engines (Notch, Unreal Engine, Touch Designer).
• Knowledge of 3D workflows (Blender, Cinema 4D, Maya).
• Basic understanding of audio/video signal flow and hardware.

• Must be able to walk up to 5 miles while performing duties, including standing, climbing, lifting, pulling, pushing, carrying, reaching, stooping, and crouching.
• Must…