Library Services Supervisor, Langsam Library

Current UC employees must apply internally via Success Factors

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country.” UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference.

The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more .

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Oversee service desk and supervise student associates at Langsam Library Operations and User Services. The position will primarily work afternoon/evening hours, including Sunday, to provide operational leadership during the University's highest service hours.

• Ensure high-quality customer service, attention to detail in user services, and accuracy in the completion of opening/closing processes and statistics gathering.
• Cover service desks as necessary, performing circulation and reserves responsibilities. Respond to user requests and needs, referring to librarians, informationists and others as necessary. Interpret library policies and procedures.
• Provide functional supervision, guidance, training, and support to student associates and other staff as appropriate to departmental needs.
• Oversee student associate assignments at the desk and in the care and maintenance of physical library collections. Participates in and assists with the training of student associates.
• At Langsam Library, provide advanced support for library staff, student associates, faculty, and library users; interpret and apply library policies and procedures and refer issues as appropriate.
• Oversee and coordinate assigned library operational systems, technologies, and workflows, including integrated library systems and related services.
• Develop, document, and maintain operational procedures, standards, and best practices appropriate to assigned services.
• Participate in the implementation, testing, evaluation, and ongoing improvement of library systems, services, technologies, and workflows.
• Coordinate responses to facility, technology, security, and public service issues that arise during assigned hours and communicate significant operational concerns to library director and administration.
• Collect, review, and interpret operational information and data to support assessment, reporting, planning, and continuous service improvement.
• Serve as the primary operational lead for Langsam Library during assigned afternoon and evening hours.
• Serve as the Alma/Primo/Leganto Course Manager primary admin.
• Coordinate and oversee Course Reserves services across University Libraries locations, ensuring accurate, timely processing of reserve materials and course requests in accordance with library policies and procedures.
• Maintain Course Reserves workflows and documentation, and collaborate with faculty, library staff, and campus partners to support course-related resource access and continuous improvement of reserve services.
• Part…