Assistant Director of Care and Support Services

Assistant Director of Care and Support Services

The Assistant Director for Care and Support Services (CSS) partners with students as they transition to and through college. Using a holistic, individualized approach grounded in our Jesuit value of Cura Personalis, individuals in this role utilizes data, analytics and referrals to outreach and connect to students. Upon connection, developmental conversations occur that empower students to be successful inside an outside of the classroom.

This position actively promotes diversity and social justice through critical conversations, compassionate care, and strategic outreach efforts to various student populations.

The Assistant Director for Care and Support Services is aligned with important University and Student Affairs student success goals and proactively and strategically outreaches to all students with the following intent:

• Provide wraparound care for students. Specifically, monitor the progress and performance of students on caseload and deploy interventions based on student development theory. Assist students with setting goals, creating customized action plans and provide resources to students on an individual basis to appropriate academic, career, health, social, financial and spiritual resources on campus.
• Educate and support students to navigate the University and understand available resources both on and off campus, and understand important policies, procedures, and deadlines.
• Work in collaboration with colleagues from Academic Affairs, Strategic Enrollment Management, and Legal Affairs to ensure alignment with student success initiatives exists across divisions.

Essential functions include:

• Proactively engage in comprehensive case management for students referred by campus alerts or those that have otherwise been identified at risk through data and analytics. Student circumstances may include but are not limited to concerns regarding academics, behavioral concerns, health concerns, financial matters, food insecurity and other complex situations. Comprehensive case management includes maintaining a student case load in which collection, evaluation and recording of all facts pertaining to referred students occurs in appropriate databases.
• Coordinate outreach and strategically and regularly communicate with students on caseload.
• Collaborate with on and off campus partners to formulate intervention plans and expedite resolution of problems for student success; facilitate and consult on meetings with students, faculty, staff and family members or guardians on topics including but not limited to concerning behavior, individual student support plans and resources, University/community procedures, processes and follow up. Assist in process of well-checks as needed.
• Stay abreast of research on support for and academic and personal needs of students and especially for those at-risk of attrition.
• Serve as an advocate for students while motivating and empowering students to make informed decisions that positively influence personal and academic success.
• Master a firm knowledge of Xavier's curriculum, policies, procedures and on and off campus support resources for information sharing and appropriate referrals. Serve as student's primary source support companion for which to navigate campus life.
• As necessary, attend Xavier Action and Care Team (XACT), Xavier Coordinated Retention Team (XCRT), and Care and Support Services consultation meetings.
• Maintain confidentiality regarding student issues, be aware of mandatory reporter status and be knowledgeable and follow FERPA laws and secure written permission from the student to speak with third-parties.
• Encourage campus belonging that is consistent with the student's interests, goals, and development.
• Effectively use technology including Banner, Degree Works, Navigate, Maxient in daily work with students.

Leadership, facilitation, and evaluations for Care and Support Services:

• Work in collaboration with colleagues from Academic Affairs, Strategic Enrollment Management, and Legal Affairs to ensure alignment with student success initiatives exists across divisions.
• Assist with assessment efforts of the CSS: ensure that student experience surveys are distributed to students for feedback from them on services provided by the CSS staff, create reports and disseminate to stakeholders, and assess office student learning outcomes as well as services and interventions offered.
• Assist with maintenance of student success data including reasons for case…