NES Midwest - Outreach Manager

Join to apply for the NES Midwest - Outreach Manager I role at Franklin Energy

As a combined organization, Franklin Energy and AM Conservation Group are undertaking what is perhaps the central challenge of our times – to help drive the transition to net‑zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, offering turn‑key energy efficiency and grid optimization programs and products that reduce carbon and waste while freeing up resources for innovation, investment and jobs.

We believe the organization’s most “precious resources” are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people, creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce.

The Outreach Manager I is primarily responsible for providing management and leadership to a team of Energy Advisors, Outreach Specialists, and Energy Engineers assigned to one of the company’s energy efficiency programs. The position also provides energy advice and coordination services for customers, identifies opportunities regarding energy efficiency, and introduces prescriptive and custom incentive measures that pertain to the customer segment.

• Provide management and leadership to team members, including managing day‑to‑day activities, setting team goals and objectives, and assisting the team in creatively meeting program goals and resolving customer service issues.
• Develop outreach plans with the Program Manager to target key market segments and maximize team efficiency goals, adjusting plans over time in response to changing market conditions.
• Coordinate outreach activities with the Client Marketing team, prime contractors, and utility clients.
• Promote the energy efficiency program to customers and trade allies in the assigned territory.
• Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs.
• Identify and document on‑site opportunities for energy efficiency and provide follow‑up as required to customers.
• Manage accounting department functions, including general ledger, accounts payable, accounts receivable, inventory, and payroll.
• Discuss technical elements of energy‑consuming equipment such as lighting, HVAC, hot water systems, building and pipe insulation, and industrial processes.
• Enter data into spreadsheets and databases to determine energy savings and manage current projects, collaborating with Energy Engineers as required.
• Maintain a professional appearance appropriate for a representative.
• Collaborate in a team atmosphere and commit to continuous improvement of operations year after year.

• Bachelor’s degree from an accredited college or university, or equivalent experience. Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered.
• 3–5 years of experience required in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management.
• Previous experience managing staff performing proactive customer outreach activities.

• Strong customer service and communication skills.
• Ability to handle a wide work variety in a fast‑paced environment.
• Detail‑oriented, organized, self‑starter with ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
• Strong data entry skills in tracking systems and databases.
• Effective verbal and written communication with customers, clients, and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages, and ratios.
• Committed to diversity and inclusion.
• Reliable transportation.

• Valid driver’s license.

• Willingness to travel up to 40 %.

Note:

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

We are an Equal Opportunity Employer.

• Location: Indianapolis, IN
• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industries: Business Consulting and Services