NES Midwest - Outreach Manager

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net‑zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry’s top provider of turn‑key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free‑up resources for creating more innovation investment and jobs.

With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization’s integrated in‑house services provide deep personalization and insights, helping energy partners achieve their carbon‑reduction and energy productivity goals.

We believe the organization’s most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

The Outreach Manager I is primarily responsible for providing management and leadership to a team of Energy Advisors, Outreach Specialists, and Energy Engineers who are assigned to one of the company’s energy efficiency programs. This position will also provide energy advice and coordination services for customers. Identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment.

• Provide management and leadership to team members, including managing day to day activities, managing team goals and objectives, assisting team in creatively meeting the goals of the program and resolution of customer service issues.
• Develop outreach plan with Program Manager to target key market segments in order to maximize team’s attainment of efficiency goals. Adjust plan over time in response to changing market conditions.
• Coordinate outreach activities with the Client Marketing team, prime contractors and utility client.
• Promote the energy efficiency program to customers and trade allies in the assigned territory.
• Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs.
• Identify and provide documentation of on‑site opportunities for energy efficiency and provide follow‑up as required to the customers.
• Responsible for all accounting department functions including general ledger, accounts payable, accounts receivable, inventory, and payroll.
• Discuss technical elements of energy consuming equipment - i.e. lighting, HVAC, hot water systems, building & pipe insulation industrial processes.
• Enter data into spreadsheets and databases to determine energy savings and to manage current projects, collaborate with Energy Engineers as required.
• Provide a professional appearance appropriate for a representative.
• Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year.

• Bachelor’s degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered when deciding on this position.
• 3 – 5 years of experience required in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management.
• Previous experience managing staff performing proactive customer outreach activities.

• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast‑paced environment.
• Must be a…