Application Engineer

About The Modal Shop – An Amphenol Company

The Modal Shop delivers innovative structural vibration and acoustic sensing systems and services to test laboratories and manufacturing facilities around the globe. We offer a world‑leading sound and vibration rental program, precision calibration systems, modal shakers, non‑destructive test systems, and digital sensors, all designed to simplify testing for our customers. We’re a fun, fast‑paced team based in Cincinnati, Ohio. With a focus on Total Customer Satisfaction for both our internal and external customers, we have a strong and ongoing commitment to being a great place to work.

The Modal Shop offers a highly collaborative, team‑based atmosphere, a casual dress code, and events such as team‑wide celebrations, professional development opportunities, and holiday gatherings. All full‑time team members receive 100% employer‑paid medical premiums for themselves and their families.

• Provides general sales and technical support to customers.
• Receives training in sensor operation types and calibration theory to support product lines.
• Responds to a wide range of customer technical inquiries by phone, e‑mail, or video conference.
• Participates in testing of calibration products and software to identify bugs or enhancements and reports findings to engineering and product management.
• Provides field sales engineers with technical expertise in the pre‑sale phase to answer customer questions.
• Assists with completion of orders and repairs, documenting customer information for internal action.
• Follows up with customers to ensure successful completion of repairs.
• Acts as a liaison between customers and product managers to communicate feedback and input for market research and product development.
• Provides quotations for products and services in accordance with pricing and delivery policy.
• Performs other duties as directed for efficient operation of the company.
• Promotes teamwork, cooperation, and commitment to “Total Customer Satisfaction” among team members.

• Education:
  
  Two‑year technical degree or equivalent specialized training.
• Experience:
  
  6 months to 2 years of related experience.
• Travel Requirement:
  As needed.

• Sound and vibration industry knowledge and experience is a plus.

• 100% Company Paid Medical Insurance Premiums
• Dental and Vision Insurance
• Paid Time Off
• Employer‑paid basic life insurance, short‑ and long‑term disability insurance
• 401(k) Company Match
• Annual Bonus
• Tuition Reimbursement Program
• Dependent Orthodontic Reimbursement
• Employee Discounts, Holiday Gift Certificates, Referral Bonus

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms;

and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• This position requires access to “controlled technology” as defined in the Export Administration Regulations (15 C.F.R. 730 et. seq.) and “technical data” as defined in the International Traffic in Arms Regulations (22 C.F.R., Chapter 1, Subchapter M). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

PCB Piezotronics is an equal opportunity employer.