Productivity Specialist

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Technical Equipment is a key distributor of advanced machine tools and related technology in Ohio, Indiana, and Kentucky. We provide engineering and support services for manufacturers of precision machined parts in all industry sectors, including aerospace, automotive, defense, electronics, energy, medical, and firearms. We are committed to helping our customers gain a competitive edge in the global marketplace by providing the most advanced automated machine tools and robotics automation available.

Technical Equipment is a division of Morris Group, Inc.

The Productivity Specialist is responsible for ensuring the efficiency of machine users by providing pre- and post-sales support to a specific geographical or capital staff selling area.

• Ensures maximum efficiency of machine users.
• Uses specific Technical Equipment processes to collaborate with and measure the performance and satisfaction of users.
• Documents the status and activities for installed machines using the TECH Plus processes and tools.
• Identifies and documents needs of product and process improvements through active interviewing processes and reporting through Salesforce.
• Applies technical resources to settle resolution for customer needs.
• Recommends optimizing solutions through proposals; follows projects through the sales cycle and maintains accurate project reporting in Salesforce.
• Develops and delivers custom product demonstrations.
• Maintains an accurate customer database using Salesforce.
• Interfaces regularly with the Capital Sales partners regarding account knowledge.
• Maintains a broad knowledge of the machine tool industry as well as its applications and technical requirements; maintains in-depth technical knowledge of company core product lines.
• Presents quotations per customer inquiries.
• Participates in meetings, seminars, and training sessions to stay apprised of new productivity enhancements for all company core brand machine models.
• Act on and resolve customer issues promptly and professionally.
• Ensures customer commitments are implemented as planned and exhibits ownership of problems, including coordinating with appropriate departments when necessary for resolution of problems to ensure customer satisfaction.
• Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

• Perform related duties as required.

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

• A two-year degree in engineering with three years of applicable experience or equivalent combination of education and experience is preferred. Possess basic knowledge of industry specific machine tools and applications.
• Ability to analyze and eliminate sales obstacles through creative and adaptive approaches.
• Proven experience and ability to effectively present products and information to customers in a one-on-one or group setting.
• Regular regional travel up to 90% required; overnight travel up to 10% is required.
• Must have access to reliable transportation; a valid US Passport is required.
• Possess strong presentation skills and be able to communicate professionally in written responses to emails, requests for quotes and when submitting reports.
• Ability is required to interpret a variety of instructions provided in written, oral, diagram, or schedule form.
• Intermediate to sophisticated knowledge of Microsoft Suite and other related business programs as the need arises.
• Exhibit excellent collaboration skills.
• Ability to work in a fast-paced…