Dispatcher, Entertainment & Gaming

Since 1910, Apollo Home has proudly served Cincinnati, making it one of the oldest and most respected home service providers in the Midwest. With over a century of excellence, Apollo has earned multiple awards for service and customer satisfaction. As part of TurnPoint Services, Apollo employees gain access to industry-leading training, technology, and growth opportunities. At Apollo, tradition and innovation come together to build lasting careers.

Build your future with Apollo Home — where 100+ years of history meets tomorrow’s opportunity.

Pay Range: $45,000 - $48,000 annually

As a Dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.

Dispatch Responsibilities:

• Schedule and coordinate all booked calls. Monitor calls in unassigned.
• Evaluate booked calls and assign the best technician to each service appointment.
• Maximize revenue by maintaining complete control over scheduling service and maintenance calls with customers and monitoring technicians’ performances.
• Meet daily revenue goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences; including any special instructions.
• Update customers throughout the day on the technician’s progress.
• Hold morning briefing on D-board with Service Manager and update throughout the day.

Including:

• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolve issues, and promote the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Working with the Service Manager, develop contingency plans for busy times.
• Debrief Service Technicians after the completion of each call.
• Forecast workload for 2 – 3 days out review with Service Manager.
• Contact customers with a “Parts Pending” status as parts are received for scheduling.
• Update customer files as information is received from installation or service.
• Take incoming customer calls during times of high volume or coverage purposes.
• Other duties as assigned.

Requirements:

• Proven track record in customer service or dispatch.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict, and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• A competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude on life.
• Advanced customer service skills.
• Ability to multi-task
• Flexible schedule (must be able to work second shift and weekends)

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

Competitive Rewards: Strong pay,…