Lock Box Specialist

Client: The Client is a prominent financial institution, offering diverse services and exceptional customer care, providing comprehensive banking solutions to personal, business, wealth, and investment clients.

Title: Lock Box Specialist

Location: Cincinnati, OH (onsite)

Duration: 3 Months (contract to hire)

Payrate: $18 per hour on W2

• Primary focus on execution within defined parameters with potential expansion based on development.
• Responsible for routine operational and administrative work with little discretion or decision‑making.
• Administer defined procedures, analyses, tasks, and report preparation following explicit instructions.
• Assist in reviewing or ensuring proper documentation or procedures for basic activities.
• Engage in tasks covering credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance.
• Perform basic routine billing inquiries, service requests, suggestions and complaints from customers.
• Complete work by following a clear defined procedure.
• Other duties as assigned.
• Physical requirements:
  
  stand 8+ hours, operate transport machines, stand, twist, bend, squat, lift up to 20 pounds, key data.

• 0-1 years experience with general office or business skills.
• High School Diploma or GED; college degree preferred.
• Works well in a team environment.
• Open minded and adaptable to new ideas.
• Excellent customer service skills.
• Proven verbal/written communication and interpersonal skills.
• Good judgment and decision‑making ability.
• Ability to work under pressure and meet deadlines.
• Analytical, research and problem‑resolution skills.
• Proficient in 10‑Key with speed and accuracy.
• Comfortable navigating multiple computer systems.
• Proficient in Microsoft Office applications.
• Basic understanding of accounting principles.
• Basic knowledge of banking policies, procedures, and regulations.
• Basic understanding of loan documentation.
• Ability to handle monetary/processing functions independently.
• Basic knowledge of multiple payment delivery channels; OLDS, Lockbox, ACH, wires.
• Perform maintenance functions.
• Handle high transaction volumes accurately.
• Meet production goals.
• Handle customer service inquiries and diffuse difficult situations independently.
• Exceptional attention to detail.

Benefits: Non‑benefitted (other than required by state or federal law). This position does not include paid time‑off benefits. ApTask offers subsidized insurance coverage to employees.

EEO Statement: We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other legally protected status.