Business Service Center Advocate

Position: Business Service Center Advocate 1

Join to apply for the Business Service Center Advocate 1 role at TEKsystems
. 4 days ago – Be among the first 25 applicants.

TEKsystems is looking to hire several Banking CSRs – this is a fully onsite call center, so please only apply if you are able to commit to this role. If you are seriously interested, please send your resume directly to  – interviews are first‑come, first‑serve!

Description

At the Business Service Center, our goal is customer delight. The BSC Service team is responsible for effectively supporting all aspects of the products assigned to Treasury Management, which includes Commercial Online Banking, Lock Box Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires and ACH Origination.

Essential Functions/Responsibilities

• Respond to inquiries relating to bank products and services.
• Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners.
• Remain current on products, services, policies and procedures for the department.
• Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources.
• Escalate requests requiring additional knowledge or expertise as defined by department leadership.
• Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service.
• Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike.
• Performs a variety of additional support functions as assigned by leadership.

Minimum Knowledge, Skills, and Abilities

• 1‑3 years of Customer Service experience
• Basic knowledge of Word & Excel
• Basic Computer Skills
• 1‑3 years of Deposit Operations or Cash Management experience or Bachelor’s Degree
• Preferred Knowledge and
  
  Skills:
  
  Prior banking experience preferred;
  Prior clerical / data entry experience preferred

Level of Complexity and Scope

Entry Level to Intermediate, with some routine tasks.

Degree of Independence and Decision‑Making

Must be self‑motivated and able to work independently.

Required Supervisory Responsibilities

This role has no supervisory responsibilities.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Occasionally stands and walks.
• Frequently sits.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Job Type & Location

This is a Contract position based out of Cincinnati, OH.

Pay & Benefits

The pay range for this position is $18.00 – $18.00 /hr.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cincinnati, OH.

Final date to receive applications

This position is anticipated to close on Jan 14, 2026.

Equal Employment Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority Level

Entry level

Employment type

Contract

Job function

Management and Manufacturing

Industries

IT Services and IT Consulting

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