Collections Specialist

CECO Environmental is a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we’ve been addressing the world’s most pressing environmental challenges. Our mission is to protect people, the environment, and industrial equipment, making a tangible impact across industries like renewable energy, semiconductor manufacturing, power generation, and water treatment. As a purpose-driven company, we foster a culture of innovation, collaboration, and integrity, ensuring that every project we undertake creates lasting positive change.

At CECO, you’ll be part of a growing, dynamic team committed to a cleaner, safer, and more sustainable future.

We are proud to share that CECO was named one of Newsweek’s America’s Greatest Companies for 2025 and that Forbes recognized CECO as one of America’s Most Successful Small‑Cap Companies for 2026, marking our third consecutive year on the Forbes list. CECO Environmental is a publicly traded company on the NASDAQ under the ticker CECO, reflecting our strong growth, financial performance, and commitment to delivering value to shareholders.

As part of the CECO Environmental family of brands,
Industrial Air Solutions plays a critical role in delivering specialized air solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

The Collection Specialist is responsible for managing and executing advanced collection activities to recover overdue accounts while maintaining excellent customer relationships. This role requires a strategic approach to debt recovery, strong negotiation skills, and comprehensive knowledge of applicable laws and regulations. The Collection Specialist plays a critical part in optimizing cash flow, reducing delinquencies, and supporting the overall financial health of the organization.

Your Responsibilities Will Be:

• Lead efforts to collect on overdue accounts by establishing and executing strategic collection plans tailored to each account’s history and circumstances.
• Act as the primary point of contact for delinquent accounts, employing persuasive communication to secure payments while preserving customer goodwill.
• Analyze aging reports and account histories to identify high-risk receivables and implement targeted collection strategies.
• Negotiate repayment terms, settlements, and payment plans that align with company policies and maximize recoveries.
• Investigate and resolve billing discrepancies, disputes, and customer inquiries promptly and professionally.
• Maintain comprehensive, accurate documentation of all collection activities, communications, and outcomes in the collection management system.
• Monitor account performance and proactively elevate high-risk or long-standing delinquencies to management.
• Ensure all collection activities comply with applicable laws, regulations, and company policies, including FDCPA, CFPB guidelines, and applicable state laws.
• Prepare detailed reports on collection performance, aging analysis, and recovery forecasts to support management decision-making.
• Identify opportunities to improve collection processes and workflows, contributing to efficiency and success metrics.

Required Qualifications:

• Minimum of 3 years of experience in debt collection, credit control, or accounts receivable management, preferably in a fast-paced environment.
• High School diploma required, Associates/Bachelor degree in Finance, Accounting, Business Administration, or related field preferred.
• Deep understanding of collection procedures, credit laws, and legal guidelines.
• Excellent negotiation, persuasion, and interpersonal…