Loan Resolution Specialist II; Collections

## Loan Resolution Specialist II(Collections)
Apply:
Cincinnati, OH:
Full time:
Posted 5 Days Ago:
End Date:
October 31, 2026 (30+ days left to apply):
R65165

About Dividend    At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look and see if you think you'd be a good fit for Dividend.
** GENERAL FUNCTION:
** The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank’s risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
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* ESSENTIAL DUTIES & RESPONSIBILITIES:

** Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship  Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions  Communicates as necessary to third-party servicer account changes or required adjustments  Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance  Performs skip tracing activities as needed to locate and contact delinquent customers  Document all customer interactions/account activities with concise and detailed account notes  Adhere to all Dividend policies and procedures, including State and Federal collection regulations  Other projects and duties as assigned  
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* SUPERVISORY RESPONSIBILITIES:

** None
* * MINIMUM KNOWLEDGE &

SKILLS REQUIRED:

** High School diploma or equivalent  1-2 years of Collections and Customer Service Experience  Strong organizational skills and attention to detail  Excellent written and verbal communication skills  High-level proficiency in Microsoft Suite  Ability to multitask, prioritize projects, and report to several managers  A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks  Ability to work independently as well as collaboratively  Desire to work in an entrepreneurial but highly professional culture  

Experience with Salesforce preferred  Bilingual
- Spanish preferred

Loan Resolution Specialist II(Collections)
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive…