Account Reconciliation Specialist

Performs the analysis, reconciliation and resolution of numerous and complex bank and suspense accounts. Independently evaluates, monitors and coordinates the resolution of open/aged items through timely research and communication with external resources and/or multiple departments and levels of management within Western & Southern Financial Group. Demonstrates extensive knowledge and expertise in MAR account reconciliation requirements and the Enterprise Account Reconciliation Policy.

Prepares documentation of new processes, and trains account reconciliation analysts, providing direction daily. Resolves problem situations, and assists management in analyzing processes and workflow for improvements in operational effectiveness. Serves as a liaison and source of expertise with internal and external auditors and the Financial Reporting, and the Financial Controls and Compliance group (includes coordinating information requests within the department).

Works independently, with limited supervision and is responsible for making an established range of decisions, escalating to manager when appropriate and updating manager on a regular basis.

• Performs the analysis, reconciliation and resolution of numerous and complex bank statements and suspense accounts for multiple Enterprise companies, in compliance with MAR regulations. Independently communicates with internal and/or external resources in order to research, resolve and approve open/aged items in an accurate and timely manner, in accordance with the Corporate Reconciliation Policy. Researches, analyzes and resolves problems beyond the scope of account reconciliation analysts.
• Serves as a first-line resource for problem resolution for team members and other departments. Provides training, critical guidance, instruction and support to staff who perform account analysis functions.
• Performs daily balancing of cash deposits and returns for both Integrity/National Integrity and Western & Southern companies. Works closely with Insurance Operations to eliminate financial risk associated with out-of-balance situations.
• Assumes ownership of new accounts. Develops new reconciliations and provides training to the Reconciliation Analysts. Works in collaboration with others to identify, develop and present recommendations to expedite workflow and improve efficiency. Participates in various process improvements and project initiatives.
• Complies with requests from internal and external auditors and Financial Reporting, and the Financial Controls and Compliance group relating to document retrieval, bank reconciliation and accounting procedures. Coordinates information requests with the department.
• Writes, updates and maintains procedure documentation for all reconciliations/processes assigned.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Provides direction to and development of associates through daily coaching, the administration of the Performance Management Model, and the creation and implementation of development plans. Recruits, hires, trains and develops staff.

• Bachelor's Degree Or commensurate selection criteria experience.
  
  - Required
• Proven experience coaching and mentoring individuals. Must cite examples of providing direction and giving effective feedback to team members.
  
  - Required
• Demonstrated experience motivating teams in situations associated with high volumes of work, high degrees of accuracy and customer demands.
  
  - Required
• Demonstrated experience of self-initiative with strong analytical skills. Experience identifying and effectively researching and resolving complex problems, quantifying the problems and providing creative solutions to resolve.
  
  - Required
• Proven experience handling multiple priorities in a fast-paced environment with little or no direction. Must demonstrate strong attention to detail with excellent organizational skills. Must cite examples of organization and time management skills to manage and prioritize workloads.
  
  - Required
• Proven experience working in a customer-oriented field and effectively articulating information to clients in a patient and understanding manner while managing multiple tasks/issues involving clients. Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations.
  
  - Required
• Demonstrated working knowledge of business mathematics, principles behind monetary transactions and general understanding of basic accounting…