Self Pay Operations Specialist II

Overview

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Self-Pay Operations Specialist II is responsible for duties that are necessary to follow up on patient accounts with a self-pay balance for the assigned client(s). They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. They will work within the policies and processes as they are being performed across the entire organization.

This position is on-site and candidate must be able to work at Blue Ash CBO in Cincinnati, OH

This position starts at: $18.15/hr final compensation will be determined based on experience.

• Responsible for patient related activities that include printing and mailing medical records, itemized bills, and other required documents. The source of these documents can be the client host systems, EIQ, Shared folders, Teams folders, emails or virtual fax.
• Responsible for activities that include pulling documentation and distributing documentation to other individuals or departments.
• Printing daily hardcopy payers UB's, 1500’s, Medical Records & EOB's and process them to be mailed. The source of these documents can be the client host systems, EIQ, Shared folders, Teams folders, emails or virtual fax.
• Responsible for patient related activities that include providing daily volume, backlog and workflow information. Specialists may be responsible for pulling various reports and working special projects.
• Patient related activities that include reviewing patient accounts, working work queues, work lists, patient portals, responding to emails from patients, payors, attorneys, etc.
• Review patient accounts for errors and fixing the errors or communicating with other departments that are responsible for correcting them. These can sometimes be complex or require explanation and interpretation of information.
• Partnering with other departments to resolve patient complaints or situations that have impacted the patient. These can sometimes be complex or require explanation and interpretation of information.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Ensemble Required License: Certified Revenue Cycle Representative (CRCR) required within 9 months of hire - Company Paid

Job

Experience:

3 to 5 years

Education Level: High School Diploma, GED, or Equivalent Experience

Other Preferred

Knowledge, Skills and Abilities:

Microsoft Office experience;
Revenue Cycle knowledge;
Critical thinking;
Ability to work with moderate supervision.

Five-time winner of “Best in KLAS” ,

Black Book Research's Top Revenue Cycle Management Outsourcing Solution

22 HFMA MAP Awards for High Performance in Revenue Cycle

Leader in Everest Group's RCM…