Emergency Communication Transport Specialist, Air Care and Mobile Care Nights; AFSCME

Position: Emergency Communication Transport Specialist, Air Care and Mobile Care, Full-time, Nights (AFSCME)

UC Health is seeking a Communications Specialist – Emergency Transport (CERT) to join our Air Care & Mobile Care team. This vital role serves as the first point of contact in coordinating emergency, critical care, and non-emergency medical transport, ensuring efficient communication and safe delivery of services to patients via air and ground transport.

The Specialist is responsible for triaging incoming calls, dispatching transport teams, maintaining real‑time vehicle tracking, and facilitating communication between medical teams, EMS, referral facilities, and aviation vendors. This role directly contributes to the safety and quality of our patient transport services and plays a key part in disaster response coordination across the Greater Cincinnati region.

About University of Cincinnati Medical Center

As the pioneering hospital of UC Health, Greater Cincinnati’s academic health system, UC Medical Center has served greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world‑renowned clinicians and care teams utilizing the most advanced medical knowledge and technology available. UC Medical Center has 724 licensed beds and more than 5,800 employees.

Unit

Details

• Air Care & Mobile Care has provided the Greater Cincinnati area with specialized medical transport services for patients in our community for over 35 years.
• Air Care & Mobile Care is the only service in the region to be accredited in four levels of medical transport by the Commission on Accreditation of Medical Transport Systems.
• Air Care & Mobile Care specializes in caring for and transporting critically injured and sick patients, wherever they may be, by bringing the world‑class care of UC Medical Center to the patient.

Qualifications

Minimum Qualifications Education

• Required: High School Diploma or GED
• Preferred: Associate’s or Bachelor’s Degree in healthcare or communications‑related field

Licensure/Certification (Preferred but not required)

• Current EMT or Paramedic certification in Ohio or National Registry
• Or equivalent experience in emergency medical dispatching

Experience

• Minimum of 1 year of EMT/Paramedic experience or emergency dispatching
• 3+ years preferred in a transport communications or EMS environment

Skills & Abilities

• Strong multitasking and decision‑making ability under pressure
• Excellent verbal and written communication
• Competence with computer software (MS Office, CAD systems, GPS systems)
• Typing speed:
  Minimum 20–30 WPM
• Ability to work in a fast‑paced, high‑stress, team‑oriented environment
• Knowledge of EMS, medical terminology, FAA regulations, and emergency communication system

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board‑certified clinicians and surgeons), and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center.

Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at

At UC Health, we’re proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region’s adult academic health system, we strive for innovation and provide world‑class care for not only our community, but for patients from all over the world. Join our team and you’ll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer

Responsibilities Primary Responsibilities Safety (30%)

• Monitor air and ground medical…