Patient Access Coordinator Lead - Main Admitting and Reg Evenings

Patient Access Coordinator Lead - Main Admitting and Reg - Full Time - Evenings

Join to apply for the Patient Access Coordinator Lead - Main Admitting and Reg - Full Time - Evenings role at The Christ Hospital Health Network
.

Job Description Acts as resource person for staff on their shift and ensures smooth operation of the area. Obtain and verify appropriate personal, demographic and financial information for the purposes of ensuring (1) quality patient care through proper patient identification and (2) maximal reimbursement for all billable clinical services rendered. Performs all Department functions as needed. Delegates workflow duties per assignment indicated on Daily Placement.

• Provides education and training/mentoring for other staff members.
• Conducts and attends department meetings and reviews procedural & process changes per facility specific guidelines.
• Assists and clears accounts for billing from WQ’s established.
• Ensures new associate orientation is completed.
• Acts as a positive role model and facilitates Performance Improvement processes. Responsible for staffing issues during on‑call coverage.
• Interviews patients and obtains and verifies appropriate personal demographic and financial information for ensuring: (1) quality patient care through proper patient identification and (2) maximal reimbursement for all billable clinical services rendered. Assesses and updates information as it relates to each encounter. Determines financial plan and coverage priority.
• Analyzes patient accounts; evaluates financial data for establishing current accounts and documents comments to reflect actions taken regarding accounts to maximize reimbursement.
• Prioritizes organization participation in insurance contracts. Maintains knowledge of current HMO/PPO/Medicaid/Medicare/commercial insurance regulations and requirements. Determines all insurance coverage’s as primary, secondary, tertiary, etc. Completes required MSPQ questionnaires for all appropriate patients. Obtains and documents clinical referrals from other providers.
• Coordinates patients in need of financial assistance to pay for present and/or future services to appropriate Financial Counselor.
• Collects and deposits according to specified protocols, all required and mandatory insurance co‑payments.
• Initiates online verification of third‑party insurance carriers and plan administrators to verify patient benefits.
• Evaluates and prepares chart documentation to establish that Medical Necessity guidelines have been met.
• Prepares and completes documentation that establishes Medicare compliance such as Medicare Secondary Payor Questionnaire and Advance Beneficiary Notice.
• Documents appropriate data in Account Doc and guarantor notes.
• Prepares daily census statistics, reconciles patient days and patient type changes.
• Effectively facilitates room assignment for patients admitted for inpatient, observation, or ambulatory stay who require recovery time utilizing established medical criteria for patient placement.
• Coordinates all internal and external transfers. Processes emergency, obstetrics, newborns, and elective admissions as needed.
• Answers and directs incoming calls, schedules from physicians, physicians’ office staff, ancillary departments, and other facilities. Answers inquiries concerning hospital policies, processes orders for patients placed in bed.
• Audits work completed by registration to ensure compliance with Medicare and all third‑party payor guidelines, inclusive of JCAHO standards.
• Obtains signatures for the visit including consent to receive all treatments, medications, tests, transfusions, therapy, and other procedures. Charts procedures in the respective patient medical record, all collected forms and photocopies (insurance cards) documentation. Distributes, witnesses by signature, and collects patient advanced directive forms/information; refers patients to appropriate personnel to address specific questions as indicated. Provides patients with information about their rights and responsibilities and all other duties as assigned.
• Maintains facility established productivity and quantity standards per Department Quality Guidelines…