Senior Patient Access Specialist

Senior Patient Access Specialist – Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end‑to‑end revenue cycle solutions and a comprehensive suite of point solutions to clients across the country.

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, and collect insurance information.
• Process physician orders, utilize an overlay tool, and provide excellent customer service measured by Press Ganey scores.
• Operate the telephone switchboard and handle incoming, outgoing, and inter‑office calls with compassion.
• Use quality auditing and reporting systems to correct accounts; conduct audits and provide statistical data to leadership.
• Pre‑register patient accounts, obtain demographics, insurance, and financial liability information, and collect point‑of‑service collections and past‑due balances.
• Explain treatment consent, collect signatures, and distribute relevant documentation (e.g., Medicare, Tricare, MOON, Consent forms).
• Review insurance eligibility, select appropriate plan codes, enter benefit data, and assist with a clean claim rate.
• Screen medical necessity with ABN software and document necessary forms.

• Certified Healthcare Access Associate (CHAA) and/or CRCR, Certified Revenue Cycle Representative (company‑paid).
• Minimum 2‑3 years of experience in patient access or a leadership role.
• Associate’s degree or higher in Healthcare Administration, Business Administration, or a related field.
• In‑depth knowledge of revenue cycle, admission, billing, payments, denials, insurance authorizations, benefits verification, medical terminology, CPT or procedure codes.
• Strong communication skills; ability to provide compassionate customer service.

• Experience with revenue cycle processes and patient insurance verification.
• Understanding of medical terminology, CPT, and procedure codes.

• Bonus incentives, paid certifications, tuition reimbursement, and a comprehensive benefits package.
• Career advancement opportunities.
• On‑site role at Mercy – Anderson Hospital in Cincinnati, OH.
• Health, dental, vision, retirement plans, and well‑being programs.
• Quarterly and annual incentive programs; recognition for outstanding performance.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industry: Hospitals and Health Care
• Location:
  
  Cincinnati, OH (Onsite at Mercy – Anderson Hospital)
• Salary: $18.65–$19.90 per hour, based on experience

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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