Account Specialist II

Work Hours:

• Full-time position: 80 hours biweekly
• Day Shift position

This position's principal purpose is to expedite positive cash flow, maximize reimbursement, and reduce/eliminate financial loss to department customers by efficient billing, follow-up and collections of patient accounts.

Duties include:

Submit charge information into appropriate system;
Post payments;
Follow-up on patient account balances including insurance/patient financial balances;
Process the specified number of accounts on a daily basis based on customer specialty and unique billing requirements;
Contact payers regarding payment;
Resolve incorrect payment issues and ensure balances after insurance payments are correct, including entry of corrections into systems;
Reconcile monthly reports;
Demonstrate quality customer service to internal/external customers.

• High School Diploma or GED Degree (Required)
• 3 - 4 years’ experience in a related field (Required)
• Specialized knowledge in Medicaid/Medicare billing, and other payer sources

• Bills and collects dollars outstanding through interaction with payer and participates willing in payer communication.
• Actively protects the financial resource of Bethesda Healthcare, Inc.
• Completes assigned workload based on predefined key performance indicator on a daily basis ensuring accuracy.
• Show an effort to consistently produce quality work.
• Demonstrates proper customer service skills toward internal and external customers through prompt and courteous communications.
• Participate in monthly billing meetings with customer contacts.
• Prepares status report and submits agenda items to manager one business day prior to meeting.
• Through cross training and experiences, develops and maintains comprehensive knowledge and understanding of billing and follow-up procedures for all BWC and non-BWC payers.
• Works with minimal supervisory oversight and exercised appropriate judgment in identifying instances which require management intervention.
• Identifies and appropriately communicates process improvement with Manager in a timely manner.

• Climbing - Rarely
• Hearing:
  Conversation - Consistently
• Hearing:
  Other Sounds - Frequently
• Kneeling - Occasionally
• Lifting 50+ Lbs.
  
  - Rarely
• Lifting