Patient Access Coordinator - Liberty Admitting and Reg

PATIENT ACCESS COORDINATOR-Liberty FT-8-4:30pm

Join to apply for the PATIENT ACCESS COORDINATOR-Liberty FT-8-4:30pm role at The Christ Hospital Health Network
.

• Analytical Skills – Analyze patient accounts; evaluate financial data and document actions to maximize reimbursement. Maintain knowledge of current HMO/PPO/Medicaid/Medicare/commercial insurance regulations and requirements. Determine insurance coverage as primary, secondary, tertiary; complete required MSPQ questionnaires; coordinate financial assistance; collect and deposit required co-payments.
• Verification and Documentation – Initiate online verification of third‑party insurance carriers; prepare chart documentation to establish Medical Necessity guidelines and Medicare compliance (Medicare Secondary Payor Questionnaire and Advance Beneficiary Notice). Document data in account documents and guarantor notes.
• Clinical Skills – Process Emergency and Obstetrics by notifying appropriate staff; answer and direct incoming calls from physician office staff, ancillary departments, and other facilities; provide patients with information about their rights and responsibilities.
• Compliance Skills – Obtain signatures for all revenue cycle documentation; prepare charts, collected forms, and photocopies; witness signatures and collect advanced directive information; refer patients to appropriate personnel.
• Communication/Interpretation Skills – Interview patients, obtain, verify, and enter complete demographic and financial information into the database; assess and update information for each encounter; determine financial plan and coverage priority; maintain 100% accuracy of 95% of all registrations; communicate effectively and meet established customer service goals.
• Education and Leadership Skills – Provide education and training/mentoring for other staff members; attend department meetings and review procedural and process changes per facility guidelines.

• Education – High School Diploma;
  Associates Degree preferred or equivalent combination of education and experience.
• Experience – One to three years in Registration, Billing, Customer Service, or Managed Care Organization; knowledge of Hospital Medical Staff rules and infection control policies.
• Required Skills and Knowledge – Analytical and decision‑making skills; computer literacy:
  Epic, Passport, OnBase, Microsoft Office, Midas; internet access and third‑party payor systems for eligibility and verification; knowledge of health insurance coverage and requirements; excellent communication, problem‑solving, and customer‑service skills; flexibility, organization, and ability to function well in stressful situations; independent interaction to resolve customer service issues; understanding of medical terminology and acuity levels.
• Licenses & Certifications – Annual Registration Competency Review with 95% or greater score obtained;
  Yearly STAT testing completed.