Hospital Patient Advocate

Hospital Based Patient Advocate

Join Elevate Patient Financial Solutions® as a Hospital Based Patient Advocate and help guide uninsured hospital patients through their healthcare financial journey. This full‑time, onsite position is located in Cincinnati, OH, Monday‑Friday, 8:00 AM–4:30 PM.

$18.00/hr – $23.00/hr

The purpose of this position is to connect uninsured hospital patients to federal, state, and county programs that will cover their medical expenses. As a Patient Advocate, you will evaluate eligibility, complete applications, and guide patients face‑to‑face through the process, ensuring thorough documentation and follow‑up. The goal is to screen 98% of patients at bedside.

• Screen uninsured hospital patients at bedside to determine eligibility for assistance programs.
• Complete and follow up applications until approval.
• Document all cases accurately and timely in Elevate PFS and hospital systems.
• Provide exceptional customer service to patients and hospital staff.
• Maintain the assigned work queue of patient accounts.
• Communicate with hospital staff, case managers, social workers, and financial counselors in person and via written correspondence.
• Answer inbound calls, make outbound calls, and track enrollment and renewal paperwork for prospective Medicaid patients.
• Maintain timely contact with applicants and government agencies by phone and the daily work queue.
• Assist applicants with gathering required reports or records and schedule transportation if needed.
• Conduct community visits as needed to acquire documentation.
• Inform clients of approvals and denials in a timely manner per established protocols.
• Attend ongoing training to stay informed on current rules and regulations.
• Maintain regular and timely attendance.
• Perform other duties as assigned.

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability to changing processes, systems, and programs.
• Experience with state and federal programs.
• Critical thinking skills.
• Ability to navigate a hospital environment and attend patient rooms during shifts.
• Proficiency with Microsoft Office (Excel, Outlook).
• Strong oral and written communication skills.
• Multitasking capability to meet performance metrics in a fast‑paced setting.
• Professional appearance according to client dress code.
• For hybrid positions, requirement of a reliable home internet connection and compliance with remote work policy.

• Medical, Dental, and Vision Insurance
• 401(k) with 100% match for the first 3% and 50% match for the next 2%
• 15 days of PTO
• 7 paid holidays
• 2 floating holidays
• 1 Elevate Day (floating holiday)
• Pet insurance
• Employee referral bonus program
• Teamwork culture with opportunities for growth and promotion

Elevate

PFS is an Equal Opportunity Employer.