Access Associate

Full‑time, day hours at Good Samaritan in Clifton. Great benefits! Requires full‑time paid training, Monday‑Friday 9 a.m.–3 p.m. in Norwood.

Registration performs hospital‑based registration in an on‑site patient‑facing setting. Provides excellent customer service to internal and external customers. Internally works with third‑party ancillary departments to coordinate care, communication, confidentiality (HIPAA), and patient throughput to obtain timely and accurate information needed for registration. Collects patient demographics and insurance information accurately, verifies eligibility, and collects copays/deposits/deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements.

Educates patients on insurance benefits, out‑of‑pocket costs based on Epic generated estimates and connects patients with financial assistance resources.

• High School Degree or GED
• Experience in a fast‑paced customer‑driven environment
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken
• 1–2 years experience in customer service

• Adapt to a dynamic workflow, meeting departmental targets for volume, accuracy, and error avoidance
• Follow scripting and anticipate customer needs; problem‑solving skills and consistent positive interactions with patients and co‑workers
• Demonstrate Always Behaviors and AIDET + The Promise
• Follow regulatory and departmental policies for data collection, patient safety, and point‑of‑service collections

Flexibility to work in 24/7 departments, 1st, 2nd, and 3rd shifts; able to work 12‑hour shifts, weekends, and rotations of on‑call.

• Bending – consistently
• Climbing – rarely
• Concentrating – consistently
• Continuous Learning – consistently
• Hearing:
  Conversation – consistently
• Hearing:
  Other sounds – consistently
• Interpersonal Communication – consistently
• Kneeling – consistently
• Lifting