Outpatient Phlebotomy Technician - Cincinnati Area

Position: Outpatient Phlebotomy Technician - Cincinnati Area - Full Time - Days
Job Description

Accurately registers patients with appropriate demographic information, determines orders needed, collects all required specimens to include blood, urine, or swabs, prioritizes workflow with appropriate sense of urgency, performs EKGs, processes specimens for courier transport to the laboratory, communicates effectively with referring physicians, collaborates with team members and leadership, assists in training new team members, performs clerical and miscellaneous duties as needed.

Responsibilities

Registers patients for correct testing:

Utilizes EMS to register patients

Obtains demographic information, insurance card, driver license, etc.

Collaborates with patient to determine which orders they need fulfilled during the visit

Links orders to patient appointment

Manually enters paper scripts for non-network providers

Obtains blood and urine specimens:

Follows proper patient identification protocols

Follows established blood collection protocols

Utilizes straight needle during most venipunctures performed

Performs required hand sanitizing protocol and uses appropriate PPE

Fully competent in order of draw and tube additives

Ensures supplies are not expired at time of draw

Demonstrates a high level of skill resulting in minimal unsuccessful draws or recollects

Demonstrates excellent knowledge of blood collection fundamentals including but not limited to anatomy, theory, and safety

Understands special collection techniques including but not limited to ice, foil wrap, special tubes, and trace metals

Follows proper collection protocol for blood cultures with minimal contamination

Provides instruction to patient prior to collection

Labels all samples in front of patient

Communication and clerical duties:

Answers phone(s) promptly, in a courteous manner, identifying self to caller

Checks and responds to all email and team communication boards daily

Remains current in EPIC secure chat and responds to inquiries daily

Ensures all forms are filled out completely and accurately including but not limited to requisitions and kits

Completes all required trainings by assigned due date

Audits manual scripts and records audit results as appropriate

Preanalytical processing duties:

Collects samples in the correct container type

Utilizes online resources to look up processing requirements as needed

Involves laboratory customer service as needed for assistance

Allows samples to sit the required amount of time and centrifuge as appropriate

Aliquots or utilizes proper protocol to share specimens when needed

Leaves at room temperature, refrigerates, or freezes samples as directed

Processes samples dropped off by patients as directed

Works with home health partners to ensure drop off samples are processed

Prepares transit lists if needed when packing samples for transport to main lab

Utilizes stat couriers as appropriate

Housekeeping:

Keeps draw areas clean and free of food and beverages

Keeps phlebotomy stock room area clean and organized

Ensures expired items are removed from inventory

Properly disposes of all trash, PHI, and sharps in the appropriate containers according to hospital protocol

Other duties and expectations:

Ability to be present in work area ready to draw patients at shift start time

Effectively prioritizes workload and executes patient care with a sense of urgency

Ability to perform basic EKGs after employer provided training

Collaborates with team members to assist in obtaining unsuccessful collections

Ensures adequate coverage for breaks

Performs training and provides feedback for new hires and students

Assists co-workers in problem resolution

Uses name and title to introduce self to all patients

Communicates the services being performed and what is needed from the patient

Demonstrates empathy and de-escalation skills as needed when interacting with patients and navigating stressful situations

Assists in calling patients back for return visits as needed

Acts in accordance with TCHHN's mission, vision, and values

Responds appropriately to fainting patients or other medical emergencies, providing basic first aid or CPR as appropriate

Serves patients until posted closing time with minimal need to turn patients away

Performs all other…