Front Office Specialist

Job Description

Job Overview:

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Requirements:

High School Diploma or GED degree (Required)
3 - 4 years experience in a related field (Required)

Job Responsibilities:

Answers incoming telephone lines and handles and distributes calls.
Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
Schedules patient appointments. Informs department of issues.
Accurately inputs patient registration information and updates patient insurance and demographic information.
Accepts payments and logs appropriately.
Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
Handles patient complaints and refers to manager as appropriate.

Working Conditions:

Climbing - Rarely
Hearing:
Conversation - Consistently
Hearing:
Other Sounds - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting