Patient Access Representative

Patient Access Representative I – Cincinnati Children’s

Schedule: Friday 7am-5pm, Saturday 7am-3pm, Sunday 10am-2pm

Location: Burnet Campus

Shift: Rotating

Department: Registration Service Locator A B E

Employment Type: Part-time

Employee Status: Regular

FTE: 0.5

Weekly

Hours:

20

Expected Starting Pay Range: $17.49 - $20.99 per hour (annualized pay may vary based on FTE status)

• Safety – Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have infectious disease indicators.
• Customer Service – Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling; investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures; contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality – Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage; accesses only information and records necessary to perform the responsibilities of the position.
• Compliance – Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Revenue Cycle Support – Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information forms are obtained and accurately entered into the appropriate system; talks to management to explain system errors or to recommend changes to the system.

• High school diploma or equivalent
• No directly related experience required

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

• Recognized by U.S. News & World Report as atop 10 best Children’s Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children’s Hospitals for National Institutes of Health (NIH) funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation's most innovative companies as noted by Fortune
• Consistently certified as a great workplace
• A leading disability employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability.