WAVE Physical Therapy Patient Care Coordinator​/Medical Office Receptionist

Are you a compassionate and driven patient care coordinator or medical office receptionist looking to make a real impact? At WAVE Physical Therapy & Pilates, we offer one-on-one care in a supportive, wellness-focused environment where you can thrive.

Whether someone is calling for the first time or walking in after weeks of pain, you are the person who helps them feel understood, supported, and hopeful.

At WAVE Physical Therapy & Pilates, Cincinnati, Ohio
, that presence could be yours.

We’re hiring a Patient Care Coordinator who brings warmth, clarity, and confidence to every interaction.

Someone who knows how to create calm in a busy environment, guide people through the next steps, and convert an interested caller into an energized new patient
.

This position matters because the work you do changes lives long before a patient ever sees a clinician
.

You are the first impression
, and often, the lasting one
.

From the first phone call to the final check-out, you help patients move from uncertainty to clarity. You explain what to expect, answer questions with kindness, and keep the schedule running smoothly so every person feels supported throughout their healing journey.

As our clinic grows, we need someone who excels at communication
, thrives in a fast-paced environment
, and genuinely enjoys helping people take their next step toward better health
.

• Convert inquiries and referrals into scheduled evaluations
• Follow up promptly with potential clients by phone and email
• Build and maintain a strong schedule that supports full plan-of-care completion

• Verify benefits and obtain authorizations
• Explain copays, deductibles, and coverage with clarity and professionalism
• Collect payments at check-in and check-out

• Maintain accurate patient records in Google Workspace and the EMR
• Keep documentation organized, complete, and timely
• Communicate with physicians, case managers, and wellness providers

• Create a calm, welcoming front desk experience
• Coordinate with PTs, mental health providers, and Pilates instructors
• Follow up with patients to reduce cancellations and improve compliance
• Have 1 to 2 years of front desk, PCC, or healthcare admin experience
• Bring prior sales experience (phone-based sales strongly preferred)
• Communicate with warmth, empathy, and confidence
• Are comfortable with insurance verification
  , scheduling, and busy workflow
• Enjoy problem-solving and keeping clinic operations organized
• Are coachable
  , self-motivated, and energized by helping people
• Are familiar with Google Workspace

• Compensation: $42,000 to $45,000 per year
• 401(k) and 401(k) match
• Health insurance
• Paid time off
• Bonus based on performance
• Training and development
• Opportunity for advancement
• Wellness resources
• Company events and team culture

At WAVE
, we don’t believe in rushed or transactional healthcare. We believe in whole-person wellness
, meaningful conversations, and care that begins long before a patient steps into a treatment room.

As the Patient Care Coordinator, you help someone shift from fear or frustration into hope and action. Every conversation matters, and your role is central to the healing journey
.

You’ll work closely with physical therapists, mental health clinicians, Pilates instructors, and wellness professionals who collaborate deeply and value your voice. Your ideas matter.

Your role matters. And you’ll be part of a mission-driven, uplifting team that wants you to grow.

You’ll develop strong communication…