Front Office Specialist

Make a difference every day as a Front Office Specialist n a compassionate, servant led team committed to excellence in patient care service while working in a supportive, high-energy environment.

Good Sam Hospital, 375 Dixmyth Ave Cincinnati, OH 45220

• Full-Time (40 hours weekly)
• Monday
  - Friday 8:30am-5:00pm

Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services and prepare daily bank deposits

• High School Diploma or GED Degree (Required)
• 1 - 2 years experience in a related field (Required)

• Collects co-pay or other payments from patient. Assists others as needed.
• Exhibits professional telephone techniques. Refers calls according to established guidelines.
• Greets patients, determines their needs and responds in courteous and professional manner
• Pulls and prepares charts for patient visits.
• Schedules patient appointments, makes reminder calls, registers new and updates patient information.

• Bending -
• Climbing
  - Rarely
• Concentrating -
• Continuous Learning -
• Hearing:
  Conversation
  - Consistently
• Hearing:
  Other Sounds
  - Frequently
• Interpersonal Communication -
• Kneeling
  - Occasionally
• Lifting