Billing Specialist

In this role, you'll manage key billing functions, investigate insurance claim issues, resolve denials, post payments, reconcile accounts, and help clients and families navigate billing questions. You'll collaborate with our Revenue Cycle, Finance, Intake, clinical, and school-based teams to maintain accurate records and support access to essential behavioral health services.

If you enjoy problem-solving, working with financial and healthcare data, and making a difference behind the scenes, this is an opportunity to put your skills to work in a mission-driven organization.

• Associate degree in accounting, healthcare administration, medical billing, business, or a related field preferred. An equivalent combination of education and relevant experience may be considered.
• Three or more years of experience in billing, accounts receivable, healthcare revenue cycle, behavioral health billing, Medicaid, Medicare, or third-party insurance preferred.
• Strong skills in Microsoft Office, including Outlook, Word, and Excel, as well as data entry, spreadsheets, reporting, and account reconciliation.
• Excellent customer service and professional communication skills, including the ability to discuss billing and financial matters respectfully with clients and families.
• Strong organizational skills and attention to detail, with the ability to manage competing deadlines and maintain accurate documentation.

Pay range of $20 - $25/ hr

At Best Point Education & Behavioral Health, we believe taking care of our employees is essential to taking care of our community. That's why we offer a comprehensive and affordable benefits package designed to support your health, financial well-being, career growth, and work-life balance. Our benefit costs are approximately 38% lower than those of other organizations our size, helping you keep more of what you earn.

• Medical, dental, and vision coverage starting as low as $27 per paycheck for eligible employees.
• Health Savings Account (HSA) with employer contributions up to $1,200 annually for eligible plans covering two or more people.
• Flexible Spending Account (FSA) options.
• Free preventive care and wellness programs.
• Employee Assistance Program (EAP) offering confidential emotional, financial, legal, and personal support.
• Pet insurance options.

• Competitive 403(b) retirement plan with up to a 4% employer match.
• Employer-paid life insurance valued at 2.5 times annual salary, up to $300,000, for eligible employees.
• Short- and long-term disability coverage.
• Educational loan forgiveness support and resources.
• Public Service Loan Forgiveness eligibility.

• Tuition reimbursement opportunities.
• 10% tuition discount for online programs through the University of Cincinnati.
• Leadership Academy and professional development programs at no cost.
• Interest-free personal computer loan program.
• Employee referral bonus opportunities, with bonuses up to $1,000.
• Continuing education opportunities and licensure supervision, where applicable.

• Generous paid time off (PTO), up to 34 days off in the first year for eligible employees.
• 10 paid holidays.
• Paid parental leave for birth, adoption, or foster placement.
• Work-life balance support.

• Verify Medicaid, Medicare, and commercial insurance eligibility using payer portals, online systems, and internal reports.
• Serve as a point of contact for clients and families with questions about insurance coverage, billing statements, payment estimates, financial assistance, and payment plans.
• Identify coverage gaps, insurance lapses, coordination-of-benefits issues, authorization needs, and other barriers that may affect care or reimbursement.
• Update insurance, demographic, authorization, and billing information in the Credible electronic health record system.
• Help clients navigate available financial assistance resources, vouchers, scholarships, and grant-funded services.
• Coordinate with internal teams to address coverage changes and support continuity of care.

• Review billing cycles and claims for accuracy before submission.
• Submit primary and secondary claims for behavioral health services, school-based programs, contracts, and other assigned payer arrangements.
• Research and correct claim errors using Credible, clearinghouse systems, and payer platforms.
• Apply knowledge of payer…