Assistant Hotel Front Office Manager

Hilton Cincinnati Netherland Plaza
• Cincinnati , OH , US

Posted 2 months ago

The Hilton Cincinnati Netherland Plaza is hiring an Assistant Front Office Manager. The hotel Assistant Front Office Manager supports the Front Office Manager by managing daily operations, supervising and training staff, ensuring exceptional guest service, and handling administrative and financial tasks.

Key responsibilities include assisting with check-ins/check-outs, resolving guest issues, managing reservations, overseeing staff schedules and payroll, and maintaining professional communication with guests and other departments.

If you're ready to join a great team and hotel, apply today.

• Warmly welcoming guests, assisting with check-in/check-out, providing information, and resolving complaints to ensure a positive guest experience
• Training and evaluating front desk staff, supervising shift changes, and ensuring adherence to hotel policies and procedures
• Overseeing daily front office operations, including managing reservations, handling payments, and maintaining logbooks and daily reports
• Assisting with staff scheduling, payroll procedures, and data entry.
• Handling cash, checks, and credit payments, and monitoring financial activities to ensure profitability
• Communicating with other hotel departments to ensure seamless guest experiences and coordinating activities

• 1 or more years of supervisory experience
• 3 or more years of hotel front desk experience
• Hilton ONQ experience
• Hilton PEP experience is ideal but not required