Front Office Manager

Are you ready to step into the world of hospitality excellence? Join us at voco | The Clair - Cincinnati Downtown and become part of a team dedicated to providing exceptional guest experiences. As a Front Office Manager, you will be at the forefront of our guests' journey, ensuring their stay is seamless and memorable. Your role will encompass overseeing daily operations, managing reservations, and leading a team committed to delivering top-notch service.

At voco | The Clair - Cincinnati Downtown, we value professionalism, attention to detail, and a passion for hospitality. With a competitive hourly salary of $17- $20, you will have the opportunity to showcase your leadership skills and contribute to creating a welcoming environment for our valued guests. Join us in shaping unforgettable stays for our guests and be a key player in our success story.

• Oversee front desk operations and ensure seamless check-in and check-out processes.
• Manage hotel reservations and room assignments efficiently to maximize occupancy rate.
• Train, schedule, and supervise front desk staff to provide exceptional guest service.
• Handle guest inquiries, concerns, and complaints professionally and resolve issues promptly.
• Maintain accurate records of guest payments, invoices, and financial transactions.

• 2+ years of experience in front office management or related roles.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Proficiency in hotel front desk operations.
• US work authorization and the ability to pass a Front Desk Hotel Skills Assessment.

$17 - $20 hourly

Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.