Concierge

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics.

Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!

We are seeking a committed and passionate hospitality professional to provide top quality service as Concierge. Each expert is responsible for assisting all guests and patrons in a manner, which ensures complete guest satisfaction during the pre-arrival and entire stay of the guest. To provide a wide variety of information and service to guests thus fulfilling specific requests and general inquiries;

act as liaison for guests to services in the Cincinnati area.

The primary responsibilities for the Concierge include but are not limited to:

• Provide prompt and professional response to all requests for services by 'finding a way' to fulfill each one, no matter how large or small.
• Communicate with all guests prior to their arrival, customizing their overall experience before and during their stay.
• Coordinate with the Front Office and Housekeeping teams to ensure that all pre-arrival and special requests are completed to go beyond guest satisfaction.
• Create guest profiles and update information as necessary in ALICE.
• Replenish and review the current inventory of brochures, pamphlets, guides, and directories to be informed of all Cincinnati area events.
• Oversee the general cleanliness and orderly appearance of the concierge desk and surrounding lobby area, contacting the housekeeping staff if necessary.
• Accept all guest calls for bell service and communicate effectively to the arrival team.
• Maintain daily paperwork in…