Heritage Tourism Coordinator

Status:
Full-Time
Schedule:
Tuesday–Saturday, 9:00 a.m.–5:00 p.m.
Reports to:
Executive Director

Belmont County Tourism is seeking an outgoing, motivated, and community-minded professional to serve as Heritage Tourism Coordinator. This unique position combines heritage tourism, visitor experience, group travel, sales, and tourism development to help connect visitors with the people, places, and stories that make Belmont County special.

Based at the Black Horse Inn in Morristown, the Heritage Tourism Coordinator will play an important role in the visitor experience and daily operations of the new Underground Railroad Experience at the Black Horse Inn, while also supporting heritage tourism initiatives and visitor experiences throughout Belmont County. The Black Horse Inn will also serve as a satellite Belmont County Welcome Center, providing visitors with information and recommendations that encourage exploration throughout the county.

A major focus of this position will be connecting Belmont County's individual attractions into compelling countywide experiences and itineraries. The Coordinator will work with museums, historic sites, restaurants, lodging properties, outdoor recreation, shopping, events, and other tourism partners to create experiences that encourage visitors to explore more of the county, stay longer, and support local businesses.

The Coordinator will also help grow Belmont County's group-tour market by building relationships with motorcoach operators, schools, senior groups, clubs, organizations, and other group-travel audiences. This requires someone who can enthusiastically tell the story and sell the experience, follow up with prospective groups, and turn interest into actual visits.

This is a highly public-facing position. The ideal candidate enjoys working with people, has excellent customer service skills, is comfortable speaking with individuals and groups, and is genuinely interested in history, tourism, and the communities of Belmont County. The successful candidate will also be a self-starter who is organized, motivated, data-driven, and willing to take initiative.

Regular working hours are Tuesday through Saturday, 9:00 a.m. to 5:00 p.m. Some schedule flexibility may occasionally be required for special events, programs, group tours, and tourism activities.

Heritage Tourism & Visitor Experience

Duties Include:

• Serve as a welcoming, knowledgeable, and enthusiastic representative of Belmont County Tourism
• Assist with daily visitor operations at the Black Horse Inn and Underground Railroad Experience
• Help operate the satellite Belmont County Welcome Center at the Black Horse Inn, connecting visitors with attractions, communities, businesses, events, and experiences throughout Belmont County
• Become knowledgeable about Belmont County's history, communities, heritage attractions, and visitor experiences
• Help interpret and share local history in an engaging, accurate, and approachable way
• Assist with tours, educational programming, school visits, special events, and other visitor experiences
• Provide exceptional customer service to visitors, groups, tourism partners, and members of the public
• Provide personalized recommendations for museums, attractions, restaurants, lodging, outdoor recreation, shopping, events, and other experiences throughout Belmont County
• Encourage visitors to explore beyond the Black Horse Inn by recommending additional stops and helping build personalized visitor experiences
• Help ensure museum and Welcome Center areas are welcoming, organized, professional, and ready for guests

Itinerary & Tourism Experience Development

Duties Include:

• Develop creative and compelling countywide itineraries that connect visitors with…