VP, Human Resources - Technology & Operations

Job Description:

As the VP, Human Resources - Technology & Operations, you’ll serve as a business partner for exempt employees and their teams of non-exempt employees across the Global Servicing team. This position plays a key role with business clients as a strategic partner, diversity champion, change management leader, and employee advocate. You will collaborate with stakeholders and foster a culture of innovation to help drive results for high-performance teams, an inclusive culture, and a positive employee experience.

Additionally, this role will help lead initiatives and drive engagement for virtual & hybrid hubs in Cincinnati-West Chester, OH and Rapid City, SD. Candidates should be located near one of these hubs, Cincinnati-West Chester, OH is preferred.

• Provide HR business partner support for clients across the Global Servicing organization

• Partner with leaders to provide strategic direction and delivery related to staffing and retention, succession management, talent development, employee relations, resource planning, compensation and benefits, and performance management

• Develop and implement impactful engagement plans in support of Synchrony’s culture, values, and to champion diversity and flexibility

• Collaborate with leaders and their teams to effectively manage change within the function, hub, and across the organization

• Manage trust-based stakeholder and employee relationships proactively

• Support the development of capabilities to improve leadership, succession, and people management effectiveness through coaching, identifying programs, and facilitating team sessions

• Work with external staffing organizations to identify and recruit key talent and to foster a diverse candidate pipeline

• Lead other initiatives or projects as assigned

• Bachelor's degree or in lieu of a degree 9+ years of experience in Human Resources, ideally in an HR Generalist role

• 5+ years of increasing HR Generalist experience in Human Resources

• 5+ years of project management/strategic partnering experience

• Experience supporting multiple executive/senior level clients and their organizations including both exempt and non-exempt employees

• Experience supporting a geographically diverse, matrixed client group

• Experience with in financial services and/or technology organizations

• Human Resources experience in a call center environment

• 2+ years' experience working with remote/virtual teams

• Master’s degree in Human Resources or Business-Related Field

• Demonstrated strength in coaching, employee relations and conflict resolution

• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills

• Very strong influence, relationship building and change management skills

• Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment

Grade/Level: 12

The salary range for this position is - USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
  
  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the…