Benefits Manager

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Cincinnati Zoo & Botanical Garden CELEBRATES the diversity of our plants & animals, staff, visitors, and community. We believe the Zoo should be a place where everyone can be themselves. We strive for the Zoo to be a place where differences are recognized, welcomed, and celebrated through our culture, processes, programs, and very presence in the community.

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Position:Employee Benefits Manager

Location: Cincinnati, OH

Job :1500

# of Openings:1

The Employee Benefits Manager is an experienced individual contributor who manages and administers assigned employee benefit, well-being, workers' compensation, and related compliance programs and processes. Working within the direction established by the Director of Human Resources, this position uses initiative, sound judgment, and subject-matter knowledge to carry work through completion, resolve issues, improve processes, and provide accurate and responsive support. The position does not supervise employees or hold overall functional responsibility for the Zoo's benefits and well-being strategy.

Grounded in a holistic Total Well-Being philosophy, the Employee Benefits Manager helps deliver programs and resources that support employees and their families across different needs, circumstances, and life stages. This includes supporting physical, emotional, financial, social, and professional well-being through meaningful benefits, accessible resources, and an employee experience that reflects the Zoo's mission and values.

The position works closely with Human Resources colleagues, Finance, Payroll, organizational leaders, employees, benefit consultants, carriers, and vendors. The role contributes analysis, recommendations, and operational expertise while ensuring assigned responsibilities are completed accurately, efficiently, and in compliance with applicable requirements.

• Manage and administer assigned employee benefit and well-being programs and complete recurring responsibilities with accuracy, timeliness, and appropriate follow-through.
• Support programs that include medical, dental, vision, life insurance, disability coverage, retirement, employee assistance, leave-related benefits, voluntary benefits, workers' compensation, and other employee resources.
• Contribute to the evaluation and continuous improvement of benefit and well-being programs by gathering information, reviewing employee feedback, identifying trends, and developing practical recommendations.
• Coordinate assigned components of annual benefits planning, renewals, and open enrollment, including plan documentation, employee communications, system testing, enrollment support, and vendor coordination.
• Serve as a knowledgeable resource for employee benefit questions and sensitive benefit-related matters, providing responsive, accurate, and compassionate support and escalating issues when appropriate.
• Process and review benefit eligibility, enrollments, changes, terminations, billing, reconciliations, and other administrative transactions, resolving discrepancies in partnership with internal and external resources.
• Monitor participation, utilization, employee…