Sr. Manager of People Operations

1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish is here to ensure that everybody gets the same access to great care.

We are seeking a strategic, experienced Senior Manager of People Operations to join our People Operations team. This role is ideal for a seasoned HR leader who thrives in growing organizations, brings deep expertise in multi-state compliance and team management, and can lead the evolution of our People Ops function as we grow from a small to large organization.

No employee request is too small for your attention, but you also bring a wealth of perspective on how we can build better HR team functions in a remote environment. You will oversee core People Ops functions spanning employee relations, benefits and HRIS administration, leave administration and compliance — while managing and developing a team of collaborative HR professionals.

• Lead and develop a team of HR professionals, providing coaching, mentorship, and performance management.
• Be consistently hands‑on while strategically delegating and training team members to take ownership of key functions as the team expands.
• Foster a culture of continuous improvement, regularly assessing and optimizing People Ops processes and systems.

• Manage complex employee relations matters including disciplinary actions, investigations, and terminations.
• Oversee FMLA administration, ADA accommodation requests, and other leave management programs across all organizations.
• Conduct regular audits of HR practices, policies, and employee files to ensure compliance and mitigate risk.

• Oversee employment law compliance across multiple states, ensuring adherence to federal, state, and local regulations.
• Stay current on evolving employment legislation and proactively implement policy and process changes.
• Partner with Director of People Operations on compliance matters and risk mitigation strategies.

• Manage annual benefits renewal processes, vendor relationships, and employee communications.
• Oversee HRIS and ATS administration, ensuring data integrity and system optimization.

Bachelor's degree in Human Resources, Business Administration, or related field

• ~8+ years of progressive experience in People Operations or HR, with at least 3 years in a people management role.
• ~ Extensive experience managing complex employee relations matters, including disciplinary actions, investigations, and terminations.
• ~ Expert knowledge of FMLA, ADA, and other leave management programs.
• ~ Deep expertise in multi-state employment law compliance and risk management.
• ~ Demonstrated success scaling HR operations in a growing organization (mid‑size to large company experience preferred).
• ~ Exceptional judgment, discretion, and ability to handle highly sensitive and confidential matters.

HR certification (SHRM‑SCP, SPHR, or equivalent)

Job Type: Full-Time

Work Location:

Remote, but attendance and events support is required at 2+ company events per year

• Home Office Stipend
• ~ Medical, Dental, and Vision Insurance

Supervisor:
This role reports to the Director of People Operations.

Cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions and their families. We’re focused on cultivating a community of people who can grow with us, and you might be the person we’re looking for, even if you don’t realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color,…