ServiceNow Platform Architect

Senior Corporate Recruiter II @ Total Quality Logistics

About the role:

As a Service Now Platform Architect for TQL, you will drive the design, governance, and evolution of our enterprise Service Now environment. You’ll collaborate with IT and business leaders, mentor technical teams and ensure our platform is scalable, secure and aligned with business goals.

What’s in it for you:

• Competitive compensation, benefits package and company perks
• Advancement opportunities with aggressive and structured career paths
• Access to the latest emerging technologies
• Reimbursement for continuous education and technical training
• TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
• We win wherever we go – Voted a  Computerworld Best Places to Work in IT

What you’ll be doing:

• Lead architecture, design, and implementation across Service Now modules (ITSM, CSM, ITOM, CMDB, Discovery, Service Catalog)
• Own and evolve the Service Now platform roadmap for enterprise scalability and alignment
• Develop workflow automation and partner with business stakeholders to deliver productivity solutions
• Establish and enforce platform standards, naming conventions, and development guardrails
• Mentor developers, administrators, and analysts
• Translate business requirements into platform-wide solutions
• Serve as escalation point for complex technical issues and integrations
• Oversee platform governance, code reviews, upgrade planning, and documentation
• Drive CMDB and Service Mapping strategy for improved automation and impact analysis
• Ensure integration architecture aligns with enterprise infrastructure (APIs, MID Servers, third‑party systems)
• Lead proof‑of‑concept initiatives for new Service Now capabilities
• Maintain architecture documentation and reusable technical patterns
• Support release management, testing, and performance tuning
• Engage with Service Now support and community to resolve issues and stay ahead of product changes

What you need:

• Bachelor’s degree in Computer Science, Information Systems or related field, or 7+ years of Service Now experience
• Service Now CSA required; CIS, CIS‑CSM (ITSM, CMDB, Discovery) strongly preferred
• 7+ years of Service Now platform experience, including 3+ years in a lead or architect role
• Proven experience designing scalable Service Now solutions across business functions
• Advanced knowledge of Service Now architecture, best practices and system design
• Proficiency in Flow Designer, Integration Hub, APIs, and enterprise integrations
• Excellent communication, leadership and stakeholder engagement skills
• Strong documentation and system governance abilities

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F‑1 STEM OPT, H‑1B, TN, J1 etc.) will not be considered.