ServiceNow - IT​/OT Asset Management Manager - Tech Consulting

Position: ServiceNow - IT/OT Asset Management Manager - Tech Consulting - Open Location

Service Now - IT/OT Asset Management Manager - Tech Consulting - Open Location

Join EY to apply for the Service Now - IT/OT Asset Management Manager - Tech Consulting - Open Location role.

Location:

Anywhere in Country.

About EY

At EY, we shape your future with confidence, helping you succeed in a globally connected powerhouse of diverse teams.

Service Now Consulting Manager – IT and Operational Technology (OT) Asset Management

In the digital economy, we upgrade outdated processes and systems to thrive. As a Service Now Consulting Manager, you will play a leading role to provide the competitive edge our clients need.

The opportunity

You’ll lead Service Now Transformation teams, showcasing your ability to motivate and develop your team and establish new client relationships. You will grow consulting and team leadership skills.

Your

Key Responsibilities

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.
• Lead external clients, participate in working sessions and lead work streams from planning through execution and closure.

Skills And Attributes For Success

• Act as engagement or workstream lead across all aspects of a Service Now IT/OM Asset Management project and solution delivery.
• Ability to manage and mentor a multi-disciplinary team of 5-10+ resources, including offshore resources.
• Ability to build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
• Provide guidance and industry leading practice expertise for Service Now IT/OM Asset Management process implementations.
• Ability to analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Ability to support pre-sales efforts including creating proposals and estimates.
• Ability to create high quality deliverables and project artifacts.

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4 - 6 years of relevant Service Now IT/OM Asset Management project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following Service Now certifications:

• Service Now Certified Implementation Specialist – Hardware Asset Management
• Service Now Certified Implementation Specialist – Software Asset Management
• Service Now Certified Implementation Specialist – Data Foundations
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Ideally, you’ll also have

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – Discovery.
• Service Now Certified Implementation Specialist – Vulnerability Response.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Look For

We seek individuals who are technically proficient and possess emotional agility, digital fluency, and commercial acumen.

What We Offer You

• Comprehensive compensation and benefits package, including base salary and Total Rewards.
• Hybrid work model with flexible in-person time.
• Flexible vacation policy and paid holidays.
• Inclusive, diverse culture and growth opportunities.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis. EY focuses on high-ethical standards and integrity.

Equal Employment Opportunity Statement

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, national origin, protected veteran status, disability status or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

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