ITIL V3 , ITSM Suite Cloud Computing Infrastructure; USC,GC

Job in Cincinnati, Hamilton County, Ohio, 45208, USA

Listing for: SonSoft Inc.

Full Time position
Listed on 2025-12-02

Job specializations:

IT/Tech
IT Consultant, IT Project Manager, IT Support, IT Business Analyst

Position: ITIL V3 , ITSM Suite Cloud Computing Infrastructure (USC,GC)
ITIL V3, ITSM Suite Cloud Computing Infrastructure (USC, GC)

Full-time

Sonsoft, Inc. is a USA-based corporation organized under the laws of the Commonwealth of Georgia. We specialize in Software Development, Software Consultancy, and IT Enabled Services.

Qualifications:

Minimum of 4+ years of experience in implementing ITIL, Enterprise Service Management, Asset, and Configuration Management.

At least 3 years of experience with Service Now, BMC Remedy, or other ITSM tools as an advanced user.

Knowledge of the ITIL v3 service lifecycle and ITSM best practices.

Practical experience with agile methodologies, ITIL process implementation, and CSI projects.

Knowledge of technology metrics, scorecard implementation, and project management best practices.

ITIL v3 Intermediate or administration certificate on ITSM tools like Service Now or Remedy.

Knowledge of COBIT, ISO 20000, or CMMI.

Strong analytical and communication skills.

Planning and coordination skills.

Experience with project management.

Willingness to work in a management consulting environment requiring travel.

Bachelor's degree or equivalent; three years of progressive experience can substitute for each year of education.

At least 4 years of experience in Information Technology.

U.S. Citizens and those authorized to work independently in the U.S. are encouraged to apply. We are unable to sponsor visas at this time.

Additional Information:

This is a full-time/permanent position
. Only US Citizens and Green Card holders can apply. All information will be kept confidential according to EEO guidelines.

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