Tech Support Specialist

We're seeking a detail-oriented and tech-savvy Technology Support Specialist to provide critical IT support for our summer programs. In this role, you'll ensure all technology runs smoothly across multiple program sites, troubleshoot technical issues, and support both participants and instructors with their technology needs. This position offers valuable hands‑on experience in IT support within an educational environment while contributing to our mission of digital inclusion.

• Provide first-level technical support for all program devices, software, and internet connectivity.
• Configure, test, and troubleshoot computer systems, software, and peripherals.
• Diagnose and resolve technical issues during program sessions to minimize disruption.
• Set up and maintain technology equipment for various program tracks.
• Install and update necessary software on program devices.
• Create and manage user accounts for participants and staff.
• Provide basic training and guidance on technology use to participants and staff.
• Document common technical issues and solutions for future reference.
• Maintain inventory of technology equipment and supplies.
• Collaborate with instructors to ensure technology needs are met for each program track.
• Provide technical support to end‑users, resolving hardware and software issues efficiently.
• Manage and maintain firewalls, ensuring robust security measures are in place.
• Oversee network administration tasks, including monitoring performance and troubleshooting connectivity issues.
• Implement Group Policy Objects (GPO) to manage user permissions and security settings across the organization.
• Administer Windows Server environments, ensuring optimal performance and reliability.
• Maintain IT infrastructure, including servers, workstations, and networking equipment.

• Hands‑on experience in IT support within an educational environment.
• Exposure to diverse technology needs across different age groups and programs.
• Problem‑solving and technical troubleshooting skills.
• Experience supporting technology for innovative educational programs.
• Professional development in a supportive environment.
• Networking connections within the education and technology sectors.

Please submit your resume, cover letter highlighting your relevant experience and links to any projects you've accomplished. Applications will be reviewed on a rolling basis until May 15, 2025
. To be considered promptly for this exciting opportunity, all interested candidates must complete our online internship application available at . Applications submitted through our website will receive priority consideration and will be essential for scheduling an interview. Our team reviews applications on a rolling basis, so early submission is strongly encouraged. Please ensure all required documents (resume, cover letter, and any additional materials specified in the job description) are included with your application to expedite the interview process.

We look forward to learning more about your qualifications and discussing how you can contribute to Tech Time Cincinnati Foundation's mission.

Our positions require mobility and travel. Youth classes are conducted at local high schools or education buildings, not at our main office. Similarly, Tech It Easy classes are held off‑site at nursing homes and adult care facilities throughout Cincinnati. Once you are assigned to an education building that will serve as your primary location, you will be expected to travel to these various work sites and will only report to our main office once per week for team meetings and administrative tasks.

Therefore, all applicants must possess a valid driver's license and be willing to travel approximately 25% of their work time. Additionally, our networking events and special programs are typically held at convention centers in the Cincinnati area. Reliable transportation is essential for this position, as you'll need to transport materials and equipment between locations. Please consider these travel requirements carefully before applying.

Tech Time Cincinnati Foundation is an equal opportunity…