ServiceNow Platform Architect

Requirements Must have:

• Ability to work from our headquarters located in Cincinnati, Ohio. We offer a relocation package.
• A Bachelor’s degree in Computer Science, Information Systems, or a related discipline, or a minimum of 7 years of Service Now experience.
• Service Now Certified System Administrator (CSA) is mandatory; certifications such as Certified Implementation Specialist (CIS) or CIS‑CSM (ITSM, CMDB, Discovery) are strongly preferred.
• At least 7 years of experience with the Service Now platform, including 3 years in a leadership or architect position.
• Demonstrated success in designing scalable Service Now solutions across various business functions.
• Advanced understanding of Service Now architecture, best practices, and system design.
• Proficient in Flow Designer, Integration Hub, APIs, and enterprise integrations.
• Exceptional communication, leadership, and stakeholder engagement skills.
• Strong documentation and governance skills related to systems.

Responsibilities:

• I will lead the architecture, design, and implementation across various Service Now modules such as ITSM, CSM, ITOM, CMDB, Discovery, and Service Catalog.
• I will take ownership of the Service Now platform roadmap to ensure enterprise scalability and alignment with business objectives.
• I will develop workflow automation and collaborate with business stakeholders to provide productivity solutions.
• I will establish and enforce platform standards, naming conventions, and development guidelines.
• I will mentor developers, administrators, and analysts.
• I will convert business requirements into solutions that span the entire platform.
• I will serve as an escalation point for complex technical challenges and integrations.
• I will oversee platform governance, code reviews, upgrade planning, and maintain documentation.
• I will enhance the CMDB and Service Mapping strategy to facilitate better automation and impact analysis.
• I will ensure that the integration architecture aligns with enterprise infrastructure, including APIs, MID Servers, and third-party systems.
• I will lead proof‑of‑concept projects for new Service Now capabilities.
• I will maintain architecture documentation and reusable technical patterns.
• I will support release management, testing, and performance tuning.
• I will engage with Service Now support and the community to troubleshoot issues and keep ahead of product changes.

We are proud to offer a competitive base salary ranging from $150,000 to $181,280, along with a comprehensive bonus and long‑term incentive plan. Beside this, we have defined advancement opportunities with structured career paths and access to the latest emerging technologies. We support continuous education and technical training reimbursable to our employees. Our IT Team provides a hybrid work environment, allowing flexibility to work remotely for up to 40 hours each month.

At TQL, we celebrate our achievements; we were honored to be named one of the Best Places to Work in IT by Computerworld from 2019 through 2025. Please note that we are unable to sponsor employment visas for this position. Applicants requiring such sponsorship now or in the future will not be considered.