Digital Account Manager; Amazon

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 19 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

As the Amazon Account Manager you will serve as the key liaison between the Kao and Amazon, managing the day-to-day business operations and long-term strategic growth of the Amazon 1P channel.

You will drive profitable growth, optimizing performance across key metrics, and ensuring seamless cross-functional execution.

You are a commercially savvy, data-driven leader with negotiation skills and a deep understanding of the Amazon ecosystem.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a generous salary range of $100,000 - $125,000 plus bonus.

• Be the primary contact for Amazon's US Vendor Manager and AVS support managing the daily communication and connection with the Amazon team.
• Advocate for the brand within Amazon to secure visibility, support, and growth opportunities.

• Own the day-to-day management of the Amazon business, including retail readiness, item setup, catalog health and maintenance, and operational troubleshooting.
• Manage the Amazon funding workbook, ensuring accurate tracking and reconciliation of trade terms, accruals, and co‑op spend.
• Monitor profitability, assess Return on investment of investments, and implement margin improvement projects.
• Ensure compliance with Amazon's operational policies and performance standards.

• Monitor and analyze key performance indicators (KPIs) such as sales, traffic, conversion, and profitability.
• Identify trends, diagnose performance gaps, and recommend data‑driven actions to optimize results.
• Leverage tools and dashboards to provide actionable insights to internal stakeholders.
• Develop and implement assortment strategies that prioritize Kao and Amazon strategic items, optimizing sales and margin while collaborating with cross‑functional teams to ensure alignment and execution.
• Launch new items by developing and executing plans that accelerate the Amazon flywheel, driving faster adoption and sustained growth.
• Social listening – Proactively monitor customer ratings and reviews across Amazon 1P platform to identify trends, opportunities, and potential issues.

• Collaborate with the internal Shopper Team and Amazon Media Group to plan and execute advertising campaigns, deals, and seasonal promotions.
• Develop and execute promotional strategies aligned with brand priorities and digital commerce objectives, driving incremental growth and shopper engagement.

• Lead monthly and annual internal forecasting processes, leveraging data-driven insights to ensure high forecast accuracy and alignment with business objectives.
• Partner with Amazon and internal logistics teams to manage inventory levels, reduce out‑of‑stocks, improve forecast accuracy, and reduce chargebacks/shortages.
• Monitor operational KPIs and implement corrective actions as needed.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 5+ years experience in digital commerce, eCommerce strategy, or online retail (Beauty, Retail, CPG, Fashion & Lifestyle preferably).
• Experience in managing Amazon vendor relationships and driving profitability.
• Strong analytical skills and experience with digital shelf tools, retail analytics, and performance…