Technical Analyst

Join to apply for the Technical Analyst role at Mass Mutual Ascend

As a leading provider of annuities, Mass Mutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard‑earned savings, receiving guaranteed income or providing for loved ones. Mass Mutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.

As a Technical Analyst you will be supporting our Policy Administration system in both day‑to‑day processes and project initiatives. You will support and work directly with our End Users and other IT Teams to resolve issues and enhance the Policy Administrative system. This role provides a hybrid work arrangement with two days a week in our downtown Cincinnati office and the others working remote.

• Maintains and configures Life Pro to ensure application integrity and reliability:
  • Consults with operational users and other IT Professionals to resolve problems.
  • Implement and communicate enhancements to improve reliability, performance, and functionality.
  • Responds to service requests.
• Prepares technical requirements for program development, logic, coding, and corrections:
  • Documents and communicates systems support issues to end‑users.
  • Collaborates with stakeholders to develop new products and processes.
  • Work with vendors on documenting bug fixes and defining system enhancements.
• Contributes to test plan creation, testing, debugging, and other project responsibilities.
• Performs other duties as assigned.

• Bachelor’s Degree or equivalent experience in Information Technology, Business, or a related discipline.
• 2 to 5 years of related experience.
• Basic SQL Inquiry skills.
• Proficient communication skills.

• Understanding of Business Processing, New Business, Claims, Policy Owner Services, Loans, Withdrawals.
• Policy Administration System knowledge.

• Focused one‑on‑one meetings with your manager.
• Ongoing opportunities for development and learning.
• A place to grow your career in a culture that inspires, rewards and develops employees.
• Small company feel with a focus on meeting customer’s needs today and also well into the future.

At Mass Mutual Ascend, our collaborative culture is key to our success. It’s the reason we’re a leading provider of annuities today, and it’s the reason we’ll continue rising to the top tomorrow. A career at Mass Mutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too.

As a wholly owned subsidiary of Mass Mutual, Mass Mutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.

Mass Mutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply. At Mass Mutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales‑focused role a Variable Incentive Compensation component.

For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

Entry level

Full‑time

Information Technology