Engineer - Infrastructure Services

Responsibilities

• Desktops, Laptops, and Mobile Devices:
  Administer and maintain a diverse fleet of desktops, laptops, and mobile devices running Windows, Mac OS, and Android. Ensure the stability, performance, and security of end user computing environments.
• Software Packaging and Deployment:
  Package and deploy software applications and updates using tools like SCCM System Center Configuration Manager and Admin Studio. Create and maintain standardized software configurations for end user devices.
• Operating System Management:
  Manage operating systems on end user devices, including Windows, Mac OS, and Android. Perform OS updates, patch management, and troubleshooting.
• Application Compatibility:
  Ensure compatibility of applications with different operating systems and device types. Resolve application compatibility issues to provide a seamless user experience.
• User Support:
  Provide support to end users, including troubleshooting device and software related issues. Collaborate with helpdesk teams to resolve technical problems.
• Security Measures:
  Configure and maintain security measures on end user devices, including antivirus, firewalls, and encryption. Monitor and respond to security incidents and breaches.
• Compliance:
  Ensure compliance with industry regulations and standards. Conduct security audits and maintain compliance documentation.
• Documentation:
  Maintain detailed documentation of device configurations, software packaging, and support procedures. Create user guides and training materials.
• Reporting:
  Provide regular reporting to management on end user device status, software deployment, and compliance.