IT Customer Engagement Leader

IT Customer Engagement Leader page is loaded## IT Customer Engagement Leader remote type:
Remote locations:
Cincinnati, OH (USA) time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R8243
** Be Here. Be Great.
** Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.## Our enterprise P&C IT organization is on a mission is to accelerate the Great American strategy and empower the many Business Units and Shared Services with the appropriate technology, data, and applications to enable their business objectives and plans.

We are looking to hire an IT Customer Engagement Lead who is a leader in our enterprise IT Organization and a strategic partner to one or more of our Divisions.  As the strategic partner, you will be responsible for building (trust) relationships and partnering with our business customers to understand their business needs and challenges as well as define the capabilities, technology strategy, and target IT operating models to accelerate their business strategies and go to market plans.

P&C IT Services is looking for a Customer Engagement Leader to join their team. The level for this position (Director, Assistant Vice President, or Vice President) will be based on the candidate's experience.

This individual will work a hybrid schedule out of the Cincinnati office.

If you have a passion for building relationships, helping companies win with technology, and staying current with industry trends, then read further – this is the role for you!
** Responsibilities
* * Customer Relationship Management – Helps blur the lines between business and technology
* Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Divisions business model. This position will act as a mini CIO for these groups.
* Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges
* Gathers information on the business and technology objectives for business units, identifies customer needs and creates a shared technology plan to support business outcomes
* Ensures the customer is positioned best on technology AND data to support current and future needs

Technology Strategy – Influences, provide options for the BU to win with technology and data
* Gathers and communicates market research on insurance and technology trends that is relevant to our business customers
* Participates in business strategy conversations helping define opportunities/ options to leverage technology and data to run, transform, or grow their businesses
* Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives
* Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term
* Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed
* Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities

Delivery Execution & Support - Advocates for the BU and ensures no surprises
* Make sure customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when
* Collaborates with internal IT teams to identify options to leverage technology and data to enable…