Executive Client Escalation & Quality Leader

A technology services company in Cincinnati seeks a Client Assurance Resolution Leader to manage critical client escalations and ensure operational excellence. The role involves leading resolution efforts, performing root cause analysis, and enhancing service delivery practices. Candidates should have a bachelor's degree and over 8 years of relevant experience in IT services. The position offers a competitive salary, ranging from $130,000 to $180,000 annually, alongside an extensive benefits package including medical, dental, and 401(k).
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