Senior Client Escalation & Quality Leader

A leading IT services company is seeking a Client Assurance Resolution Leader to manage critical client escalations and drive quality improvement across the organization. The ideal candidate will have over 8 years of experience in Client Experience or Service Operations, with a strong background in technical support and quality management. This role involves leading cross-functional teams, conducting root cause analysis, and serving as a trusted advisor to clients.

A collaborative spirit and excellent communication skills are essential to ensure effective resolutions and improve client satisfaction.
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