IT Business Analyst; W2

| Global Talent | Stakeholder Management | Leadership Hiring | Project Management | Workforce Planning | SAP Success Factors

Role: IT Business Analyst

Location:
Columbus, OH - 5 days onsite

Type: 12 Months

• Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
• 3 - 4 years’ experience in application, services or application analysis, deployment and support
• Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
• Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions
• Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
• Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
• Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
• Willing to travel to client business unit or Service Provider locations, as needed
• 2+ year’s experience working with support vendors and a software support environment
• Knowledge of ITIL processes and metrics

The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests.

Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for client IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments.

• Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories.
• Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions.
• Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).
• Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption.
• Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends.
• Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers
• Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points.
• Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction.
• Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes
• Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services
• Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques:
• Requirements Elicitation:
  Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes
• Requirements…