Customer Support Engineer ; Ops

Join to apply for Customer Support Engineer I (Fixed Ops) role at Tekion Corp
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2 weeks ago – Be among the first 25 applicants.

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud‑native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform.

The transformative platform uses cutting‑edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

We're looking for enthusiastic people who love challenges, push boundaries and are passionate about delivering awesome customer experiences. In this senior‑level role, you will be a subject‑matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in‑line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Understanding the application both functionally and technically.
• Referencing internal databases or external resources to provide accurate tech solutions.
• Ensuring all issues are properly logged.
• Prioritizing and managing several open issues at one time.
• Preparing accurate and timely reports.
• Documenting technical knowledge in the form of notes and manuals.

• 5+ years of experience as an Application Support Engineer or Customer Support Engineer.
• Previous experience in application, production or product support.
• Ability to learn and master employer‑specific software.
• Complex problem solving.
• Excellent written and verbal communication skills.
• Ability to diagnose & address application issues.
• Candidate should be ready for rotational shift.
• Experience in Fixed Operations in an automotive environment – preferred.
• Basic understanding of IoT and software – preferred.
• Knowledge of APIs and coding skills – preferred.
• Working knowledge of SQL, Mongo
  
  DB & basic network configuration.

Please note that visa sponsorship is not available for this position.

• Competitive compensation and generous stock options.
• 100% employer‑paid top‑of‑the‑line medical, dental and vision coverage.
• Unlimited PTO, parental leave and free snacks and beverages.
• Opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies.
• Be part of an early‑stage, hyper‑growth start‑up with the opportunity to grow and prosper.
• Work on the latest and coolest technologies – everything is home‑grown and built ground‑up.
• A dynamic work environment with a strong sense of community and collaboration.
• An open and transparent culture that encourages innovation, rewards performance and discourages hierarchy.
• Exciting opportunities for career growth and development.

Current Tekion Employees – Please apply via Greenhouse Internal Job Board.

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice.